About us

At Intact Insurance, we are committed to finding bespoke and customer driven insurance solutions for our Channel Island customers. We are here to help people, businesses and society prosper in good times and be resilient in bad times.

Local Expertise, Global Strength

Our business is rooted in local knowledge:

Local underwriting teams who understand the risks unique to the Islands.
Decision-making and rates that reflect customer needs.
Outstanding claims service that gets people back on track quickly and fairly.
Active community support that demonstrates our care for the places we live and work.

This combination of local insight and global capability ensures we deliver the very best outcomes for our customers.

Our Heritage

We’ve proudly served the Channel Islands since 1982, when we were founded as Insurance Corporation of the Channel Islands. In 2025, we became Intact - connecting us to a global brand that shares our values, ambition, and expertise. This transition strengthens our market leadership and reinforces our position as the islands’ trusted insurer.

Chartered Insurer Status

We are extremely proud to have been awarded the prestigious Chartered Insurers status by the Chartered Insurance Institute (CII) - a mark of excellence held by only a select group of companies.

As a Chartered firm, we:

Are accredited by a respected professional body.
Display a universal badge of professionalism.
Invest in people with knowledge appropriate for their role.
Commit to an ethical code.
Exceed minimum industry standards.
Deliver good practice and positive customer outcomes.
Give back to society.

This recognition is a reflection of our commitment to professionalism, capability, and doing the right thing for our customers and communities.

Our people

We believe excellent customer care starts with a knowledgeable, qualified team. That’s why:

9 out of 10 of our colleagues are already professionally qualified.
We place strong emphasis on continued professional development.
We nurture a culture where our people can excel and grow

Our values

At Intact Insurance, we believe that insurance is about people. We commit to living our values as they guide our decision-making and behaviour, emphasise the high standards we set, and drive our efforts to care for people.

Integrity

Be honest, open and fair

Set high standards

Stand up for what is right

Customer-driven

Listen to our customers

Make it easy, find solutions

Deliver second-to-none experience

Generosity

Help others

Protect the environment

Make our communities more reslient

Respect

Be kind

See diversity as a strength

Be inclusive and collaborate

Excellence

Act with discipline and drive to outperform

Embrace change, improve every day

Celebrate success, yet remain humble