Make a claim

All our claims are handled locally by our experienced and qualified claims team. We pride ourselves on delivering the best claims service in the market. Our local claims team are here to handle every claim quickly and fairly, to get you back on track as soon as possible.

Claim forms

How we handle your claim

Our team will work with you and your broker at every stage of your claim to achieve the best possible outcome for you.

A dedicated claims handler will take ownership of your claim from start to finish.
Rapid referral to the right experts and specialists from our trusted local network.

How to make a claim

Download the relevant claim form

For customers not with us via a broker, please complete the relevant forms below and send them to us. If your claim relates to a class of business not listed, please contact our claims team directly.

For household claims under £1,000 we offer a fast track service. Please use the fast track form for your claim, to ensure it is dealt with swiftly.

Document name

Motor vehicle (PDF, 425KB)

Property damage (PDF, 291KB)

Household fast track claim (PDF, 330KB)

Our claims promises

100% of new claims will be set up and claim correspondence dealt with within 5 working days of receipt.
Where damage to property is extensive or the matter is deemed to be urgent, we will arrange for the appointment of a loss adjuster within 24 hours. Loss adjusters are independent specialists who investigate, negotiate and settle insurance claims on behalf of insurers and policyholders.
Where a motor vehicle is not drivable or suspected to be a total loss, we will arrange for the appointment of a qualified motor engineer within 24 hours.
Aspire and Personal Portfolio Policy (PPP) new claims and correspondence will be handled within 24 hours of receipt.
Where a policy holder has incurred an expense relating to a claim which had previously been authorised by us, upon receipt of the invoice a BACS payment will be issued in settlement within 48 hours.